After successfully providing the required documentation, the casino claimed he had a duplicate account, which led to a rejected withdrawal. The issue państwa resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‘resolved’ in our system following this confirmation. A male player’s winnings were voided for breaching an unknown bonus term. The casino had not responded jest to the complaint, which was closed as “unresolved.” Attempts jest to communicate with the casino multiple times yielded no cooperation. The player’s account państwa closed due jest to alleged nadprogram abuse, which the player disputed, stating that istotnie wrongdoing had occurred.
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