Shipping and Policy
How securely are fragile products packed?We use premium protective packaging, including multiple layers of cushioning and strong corrugated boxes, to ensure your products arrive safely.
How long will my order take to arrive?
Estimated delivery times:
• Tier 1 Cities: 3–4 Business Days
• Tier 2 Cities: 3–5 Business Days
• Tier 3 & Remote Areas: 4–7 Business Days. Delivery times may vary during festivals or due to courier delays.
Can I track my order?
Yes. Simply visit the *Track Your Sacred Order* section on our website and enter your order details to check the latest shipment status.
Does our order ship to outside India?
Yes. We deliver to almost every serviceable location across India.
Do you ship internationally?
Yes. We also ship internationally. Shipping charges and delivery times vary depending on the destination country.
RETURNS & SUPPORT
What should I do if my product arrives damaged?If your order arrives damaged, please contact us within *48 hours* of delivery. A complete, uninterrupted unboxing video is mandatory for all damage claims.Before recording:• Ensure your phone has sufficient storage.• Turn on Flight Mode to avoid interruptions.• Record a continuous video from the sealed package until the product is fully unpacked.Edited, paused, or incomplete videos cannot be accepted for verification.
Why do you require an unboxing video?
The unboxing video helps us verify damage claims fairly and protects both our customers and our business from fraudulent claims. It allows us to resolve genuine issues quickly.
Can I return or exchange my order?
Yes. If your order qualifies under our Return & Exchange Policy, our customer support team will guide you through every step of the process.
TERMS and conditions
Below are some of are common questions about ordersWelcome to Choomantar Enterprises Private Limited. By accessing our website, placing an order, or using any of our services, you agree to follow the terms and conditions mentioned below. These terms are created to ensure a smooth, transparent, and trustworthy shopping experience for every customer.
All products displayed on our website, including murti dresses, pooja accessories, shankh items, devotional décor, and spiritual products, are subject to availability. Since many of our items are handmade or handcrafted, slight variations in embroidery, color shades, fabric texture, stone work, lace work, or design details may naturally occur. These small differences are part of the uniqueness and beauty of handmade devotional products.
We reserve the right to update product prices, descriptions, stock availability, offers, and website content at any time without prior notice. While we make every effort to ensure that product information is accurate, minor differences may occur due to photography lighting, editing, or device screen settings.
Customers are requested to carefully check product size, measurements, color selection, and description before placing an order. My Sacred Company will not be responsible for incorrect orders placed due to customer misunderstanding of size or product details.
Customized products, made-to-order items, festival special collections, and personalized devotional products cannot be cancelled once the production process has started.
Any misuse of our website, copying of product images, logos, brand identity, content, or designs without permission is strictly prohibited. All intellectual property belongs to Choomantar Enterprises Private Limited.
We also reserve the right to cancel or refuse any order in cases involving suspicious activity, payment issues, fake details, bulk misuse, or stock unavailability.
By continuing to use our website, you acknowledge and agree to these Terms & Conditions.
ions:• Product has been used
• Product is not in original condition
• Return request is made after 48 hours of delivery
• Original packaging is missing
• Proper unboxing video proof is not available3. COD OrdersNo return is accepted on orders placed using Cash on Delivery (COD).If you receive a damaged or broken item in a COD order, we may offer:• Exchange, or
• Store CreditThis will be provided only after successful verification with proper unboxing proof.4. Store Credit PolicyOnce the returned product is received at our warehouse and successfully inspected, store credit will be issued to your account.• Store credit will have unlimited validity
• We do not provide monetary refunds under any circumstances5. Sale ItemsNo returns or exchanges are accepted on products purchased during:• Clearance Sales
• Seasonal Sales
• Promotional Offers
• Discount Campaigns6. Return Packaging RequirementItems must be returned:• Unused
• In original packaging
• With all accessories and tags intact7. Contact UsFor return-related support, contact us at:• Email: support@mysacredcompany.com
• WhatsApp: +91 6232 419 632Thank you for shopping with My Sacred Company